Refund policy

Preorder cancellations. You may cancel a preorder at any time before it ships for a full refund to your original payment method, no questions asked. Email contact@sylaactive.com with your order number.

30-day returns. If your pieces aren't right, you may return them within 30 days of delivery for a full refund of the purchase price. Items must be unworn, unwashed, and in original condition with tags attached. Preorder-priced items are refunded at the price you paid.

How to start a return. Email contact@sylaactive.com with your order number and the item or items you'd like to return. We'll send return instructions. Return shipping is the customer's responsibility, and we recommend a tracked service.

Refund timing. Once we receive and inspect your return, we'll issue your refund to the original payment method within 10 business days. Your bank may take additional time to post it.

Exchanges. Need a different size? Email us and we'll arrange an exchange, subject to availability.

Damaged or incorrect items. If anything arrives damaged or we sent the wrong item, contact us within 7 days of delivery and we'll make it right at no cost to you, including return shipping.